Privacy Policy
Effective Date: December 3, 2025
Welcome to www.alterafestival.com (the "Website"), operated by Altera ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.
1. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our Website.
Information You Provide
Newsletter Signup: When you subscribe to our newsletter, we collect your email address through our newsletter service provider, Constant Contact.
Ticket Purchases: When you purchase tickets to our events, we collect payment information and contact details through our payment processor, Stripe. This may include your name, email address, billing address, and payment card information.
Information Collected Automatically
Analytics Data: We use Google Analytics to collect information about how visitors interact with our Website. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. Google Analytics uses cookies to collect this information.
2. How We Use Your Information
We use the information we collect to: send you newsletters and updates about Altera events and community activities (if you have subscribed); process ticket purchases and send confirmation emails; analyze Website traffic and usage patterns to improve our Website and services; communicate with you about your purchases or inquiries; and comply with legal obligations.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with the following service providers who assist us in operating our Website and conducting our business: Constant Contact (for newsletter distribution), Stripe (for payment processing), and Google Analytics (for website analytics). These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Third-Party Services
Our Website integrates with the following third-party services, each of which has its own privacy policy:
Constant Contact: https://www.constantcontact.com/legal/privacy-statement
Stripe: https://stripe.com/privacy
Google Analytics: https://policies.google.com/privacy
Film submissions are handled through Film Freeway, a third-party platform. Please review Film Freeway's privacy policy for information about how they handle your data.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect analytics data about your use of our Website. Google Analytics places cookies on your device to help us understand how visitors interact with our Website.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your experience on our Website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Newsletter subscription data is retained until you unsubscribe. Transaction data is retained as required for tax and accounting purposes.
7. Your Rights and Choices
Newsletter: You may unsubscribe from our newsletter at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
Access and Deletion: You may request access to, correction of, or deletion of your personal information by contacting us at the email address below.
Opt-Out of Analytics: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
8. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Website and events are intended for individuals aged 12 and older. We do not knowingly collect personal information from children under 12. If we become aware that we have collected personal information from a child under 12, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Altera
Email: hello@alterafestival.com
Website: www.alterafestival.com